Map the edge from below
From a protected location, photograph the roof face, eave, gutter, downspout, and ice fall zone. Note where ice begins and ends, whether nearby faces differ, and where water appears inside. Do not stand under icicles or use tools to knock material down.
Keep the temperature sequence
Record snow, thaw, refreeze, rain, and the dates photographs were taken. Compare early-melting areas with roof orientation, shade, attic boundaries, and equipment locations only as clues. A visible melt pattern is not a heat-loss calculation or a structural load assessment.
Ask for separate system findings
The qualified assessment may need roof covering, flashing, underlayment, drainage, attic air leakage, insulation, ventilation, and mechanical exhaust information. Name who evaluates each system. One trade should not be assumed to provide a complete building-envelope design from the eave photograph.
Plan the next clear-weather step
Once conditions permit, request photos and records of the actual edge detail and any repair or prevention change. Keep the following winter observations in the same folder. Improvement should be described by the conditions observed, not as a guarantee that ice can never recur.
Call about the roof
Have the address, safe ground or interior observations, event timing, access contact, and any roof or permit record nearby. The call may connect you with an independent provider. Confirm who answered, Madison coverage, service fit, credentials, insurance, availability, price, permit responsibility, and contract terms.
Call about the roof: 877-702-1610